Secure the area
Shut the machine down, leave it in a safe position and keep people clear. No diagnosing with the engine running.
Machine down
Your machine stopped. Let's get it back up.
Message your country's channel or put the case in writing with the serial and model. The more you give us up front, the fewer trips it takes to arrive with the right part.
Step by step
What to do before the technician arrives
Write down what you see
Serial, model, hour meter, dashboard codes and what the machine was doing when it failed. A photo helps more than a paragraph.
Contact us
Message your country's channel on WhatsApp or leave the request below. With that, the technician sets out knowing what to look for.
Direct contact
Channels by country
Message the channel for the country where the machine is, not where your office is — that way the case lands with whoever can move.
We don't have a dedicated emergency line per country yet: these are each operation's service channels. Message them and the case still gets through.
Your machine
Got the serial at hand?
It's on the chassis plate. With it we open your machine's record and the team joins the case with context.
Put the case in writing
Leave your service request
Everything you write reaches your country's technical team. If the machine is down, flag it as critical.
After the emergency
Once the emergency is over
A maintenance plan and parts on time prevent the next stoppage. The after-sales hubs have what you need by brand.