After-sales · Parts
The exact part for your machine
Tell us brand, model and serial, and which part you need. We reply during business hours with price and availability in your country.
- Genuine, factory-traceable parts
- Generic alternatives
- Reply during business hours
Request your parts
Three steps: the machine, the parts and who we reply to.
Before you order
Frequently asked questions
What do I need to request a part?
The machine's brand and model, and the part or part number. If you also give us the serial number — it's on the machine's data plate — we identify the exact part the first time, with no back-and-forth.
Are the parts genuine or generic?
Both: genuine parts for all our brands with factory traceability, plus generic alternatives. We quote whichever you ask for, or both so you can compare.
How fast do you reply?
During business hours, with price and availability. Requests that come in at night or on weekends are answered starting the next business day.
Do you also install the part?
Yes. Our workshops, staffed by specialized mechanics and engineers, do the work at our facilities or directly on your jobsite. Ask for it in the same request, under “Anything else we should know”.
My machine is a brand you don't distribute. Can I still ask?
Yes: choose “Another brand” and type it in. Your country's specialist will confirm whether we can source the part.
Parts and service where you are
Before you decide
Guides to choose well
- After-sales · 5 minGenuine or aftermarket parts: which makes sense and what to check?Genuine, aftermarket, remanufactured or used: where not to save, what the warranty requires and what to check before buying a part for your machine.Read the guide
- After-sales · 7 minHow often should you replace a machine's filters and wear parts?Filters by the hour per the manual; teeth and edges by measured wear. The warning signs, what they damage if ignored and how to order the right part.Read the guide
- After-sales · 6 minPreventive maintenance for heavy machinery: how often, and what does it include?Hour-based intervals, daily checklist, genuine filters and lubricants, telematics and service contracts: how to build a plan that prevents breakdowns.Read the guide